One of the biggest struggles in business is getting yourself organised. Organisation is key to getting your tasks done on time as a business owner. Your day can quickly become consumed with scheduling meetings, acquiring new clients and keeping sales flowing. There is a wide range of ways in which you can ensure that you keep yourself organised which will help with the smooth running of your business. The areas we are going to look at are:
- Email Management
- Customer Service
- Diary Management
We’ve all been there whereby you think you’ve got through all of your emails, only to come back into the office the next day to find yourself flooded yet again with emails. I advise all of my clients to get into a routine of only checking their emails 3 times per day. This can be first thing in the morning, lunch-time and then late afternoon.
A Virtual Assistant can help you keep on top of your emails on a daily basis. They will be able to feedback to you anything of immediate urgency to you helping you stay organised.
It is absolutely essential that any queries, questions or concerns directed to you by customers are dealt with quickly. Any delay in responding could potentially mean that they lose interest in your products or services. There are a number of ways that you can do this but a policy is definitely the best way.
As a business owner/entrepreneur you’re not always going to have the time to answer these queries yourself. Again a Virtual Assistant will be able to support you with this meaning that you can focus on other areas of your business whilst at the same time ensuring customers’ queries are being dealt with quickly and in line with your policy.
Aside from the bigger tasks that VA’s can handle, there are also smaller tasks that they can help with. One of these, for example, could be keeping a list of birthdays for your loyal clients and customers. Sending out a birthday card/email on their special day may not take up much time, but the thought itself can have a profound positive impact on them and will increase the chances of your business retaining their custom.
Statistics show that most executives spend around 90 minutes per week (roughly 5% of their time per day) organising and re-organising meetings. Whilst this may be part of your normal routine at present think about what you could do if that time was freed up to spend on income-producing activities. Amazing isn’t it?
A Virtual Assistant can ensure that any appointments and meetings are scheduled. They will also be able to set reminders meaning that you don’t run the risk of missing important meetings. This will also help your productivity as you won’t be interrupted on a regular basis requesting that meetings be changed.
If you’re a business owner or entrepreneur and you find yourself struggling to stay organised day in day out, feel free to email me. We can discuss how my services as a virtual assistant can help you become more organised and ensure that your focus is solely on growing your business.